TERMS AND CONDITIONS OF TRADING 9/2013
NEW ACCOUNTS: First orders are on a pro forma invoice basis. A completed Credit Application and Director’s Guarantee must be returned before any supply. A new Guarantee is needed for any changes.
PAYMENT: Small orders and casual orders must be accompanied by cheque, money order, bank direct, or credit card, including postage - maximum 7 days. Payment by Approved purchasers & stocking customers only, strictly within 30 days from date of invoice/statement. No further statements will be issued. All overdue reminders will be charged for at the rate of $2 per call/letter.
Payment must be received before further shipments. This applies irrelevant of 30 day accounts.
Invoice totals are E. and O. E. Please quote invoice number with all payments. If business name differs from account name please advise. This applies especially to bank direct deposit details.
No overseas cheques, Amex or Diners Cards.
Accounts are a privilege, not a right. N.B. We do not accept 60 or 90 day accounts.
OVERDUE DEBTS: Costs incurred by enlisting collection procedures will be borne by the debtor, as will other costs of collection of overdue accounts. Reminders will incur monthly accounting fees.
SMALL ORDER SURCHARGE: There is NO small order charge.
TRADE DISCOUNT: Most books are less 40% but some specialised, case bound, small run or A4 books are less 25%, marked * on booklist. One or two are no discount, so customer direct only.
FREIGHT: Freight is charged on all orders. We will send orders freight forward by your specified freighter otherwise we will use Australia Post at our special rates. Subject to change without notice.
SEE POSTAGE PAGE FOR POSTAL CHARGES
All AP parcels have tracking numbers. Security is better. Interstate speed has not increased for non-express.
Please give street address for delivery of large orders if to be road freighted.
Generally, orders are posted the next working day, but urgent orders can be sometimes accommodated.
OWNERSHIP OF STOCK: Remains with Hesperian Press until books are paid for.
All orders are FIRM SALE unless by prior written agreement.
RETURNS AND CREDITS: Hesperian Press must be advised of all shortages, damages and double supply within 7 days of receipt of goods. All returns of any type must be properly wrapped, packed and received in a mint, re-saleable condition.
BACKORDERS: Any out of stock items will be backordered unless otherwise advised.
INSURANCE: On all orders is the buyer's responsibility. As a dealer you should have this covered.